Company Profile

MISSION STATEMENT

Lender’s Quality Assurance’s mission is to provide its clients with the highest level of products and services through its unyielding dedication to performance, professionalism, dependability, and state-of-the-art technology that is evident in every aspect of our business. This approach promotes a seamless partnership between LQA and its clients, enabling them to make critical project decisions in a timely manner and with a high degree of confidence.

COMPANY PROFILE

LQA is one of the fastest growing, multi-service construction loan administration firms in the country, specializing in project review and analysis, construction loan draw inspections, invoice and lien waiver tracking, funds disbursement control, property condition surveys, and residential tract and custom home inspections.

With a nationwide institutional client base numbering in excess of forty (40) of the most active real estate/construction lenders in the country, as well as a roster of over 250 professional technicians located in most of the primary and secondary markets throughout the United States, LQA is positioned to provide prompt, comprehensive and standardized services to its burgeoning client base.

COMPANY HISTORY

The formation of LQA in 1996 was spurred in part by the founders' inherent entrepreneurial spirit and their desire to control their own destiny. The impetus for LQA's business concept and business plan was based on Gonczar's & Moeller's market observations and insights gleaned over the course of twenty-year careers as senior executives in the banking industry. As a result of their experience in commercial/construction real estate lending, as well as their consequential relationships with (and exposure to) numerous third-party real estate professionals, consultants, service firms, and in house administrative groups, both concluded that commercial and construction real estate lenders were sorely under-served by a highly fragmented vendor group, lacking consistency of product and certainty of delivery.

Specifically, the Commercial Risk Managment vertical market was comprised of diverse group of venders, which tended to be local or regional at best in their market coverage. This fragmented vendor group presented a chronic problem for relationship based, national lenders - characterised by inconsitent work product that was neither concise nor user friendly, but rather fraught with overwhelming & superfluous technical language. Additionally, customer service provided by these vendors could be considered spotty at best. Engagement letters had to be negotiated with each firm because of the inconsistency and lack of a comprehensive analysis and reporting mechanism. These vendors provided an inflexible product that did not consider the lenders diverse and specialized needs. Having been highly seasoned lenders, LQA's principals were keenly aware of a lender's needs: the necessity for broad market coverage; consistent, user-friendly, concise report formats; dependable turnaround times; and, reasonable pricing. LQA's principals also recognized that the need at times to guide a lender through what can be at times a highly technical process.

LQA's principals' instincts regarding the industry dynamics have proven to be accurate. By keeping customer needs at the forefront of its operations, through the tenacious pursuit of the most knowledgeable technical personnel in the field, and by developing and embracing innovative market driven products & services, LQA has become one of the fast growing real estate services firms in the industry.